Privacy Policy

Welcome to ABC Water. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect from you, why we collect it, how we use it, and the choices you have regarding your data.

When you use our mobile app, website, or any of our services — including placing water delivery orders, creating an account, or contacting us — you are trusting us with your personal information. We take that responsibility seriously and are transparent about everything we do with your data.

This policy applies to all users of the ABC Water platform, operating in Visakhapatnam, Andhra Pradesh, India. By using our services, you agree to the collection and use of your information in accordance with this policy.

We only collect information that is necessary to provide you with a reliable water delivery service. Here is what we collect and why:

We do not collect sensitive personal data such as government ID numbers, biometric data, or financial account credentials unless explicitly required for a specific service (such as delivery partner verification).

Your information is used solely to provide, improve, and communicate about our water delivery services. Specifically, we use your data for the following purposes:

Core Service Delivery

• Order Processing: To receive, confirm, and dispatch your water delivery orders through our platform.
• Delivery Coordination: To assign a nearby delivery partner and provide them with your delivery location.
• Customer Support: To assist you with order issues, refunds, complaints, or general enquiries.

Communication

• Phone & WhatsApp: Order confirmation, delivery updates, and support conversations.
• SMS: OTP verification, order status updates, and service alerts.
• Email: Receipts, account information, and important service notifications.

Service Improvement

• Analysing app usage patterns to improve features and fix issues.
• Understanding delivery trends to optimise hub coverage and response times.
• Improving the overall customer experience based on usage and feedback data.

We take data security seriously and have implemented practical measures to keep your information safe at every stage — from the moment you place an order to when we store your data.

• Encrypted Connections: All data transmitted between your device and our servers is encrypted using industry-standard HTTPS protocols.
• Secure Payments: Payment processing is handled by trusted third-party gateways. We never store your full card number or bank account details.
• OTP Verification: Your account is protected by mobile OTP authentication — no simple password that can be easily guessed.
• Access Controls: Only authorised ABC Water team members can access your personal data, and only when necessary to serve you.
• Data Minimisation: We only collect what we actually need. We do not store data we don't use.

While no system is completely immune to risk, we continually review and improve our security practices to protect your data from unauthorised access, loss, or misuse.

We share your information only when absolutely necessary for delivering our service:

• Delivery Partners: Your delivery address and name are shared with the assigned delivery partner to complete your order.
• Payment Processors: Transaction data is shared with our payment gateway partners (e.g., Razorpay, UPI) to process payments securely.
• Legal Compliance: We may disclose information if required by law, court order, or a government authority.

In all cases, we share only the minimum information necessary. Delivery partners do not receive your payment details, and payment processors do not receive your full delivery address.

Our website and app may use cookies and similar lightweight tracking tools to make your experience smoother and more personalised. Here is what they do:

• Session Cookies: Keep you logged in during your current visit so you don't need to re-enter your details repeatedly.
• Preference Cookies: Remember your settings, saved addresses, and display preferences.
• Analytics: Help us understand how many people visit our site, which pages are most useful, and where we can improve.

We do not use cookies to serve you advertisements or track your activity across other websites. You can disable cookies in your browser settings, though some parts of our service may not function as intended if you do so.

You have rights over your personal data. Here is what you can request at any time by contacting us:

To exercise any of these rights, contact us at hello@abcwater.in or via WhatsApp. We will respond within 7 business days. Note that some data may need to be retained for legal or accounting purposes even after a deletion request.

Our platform integrates with several trusted third-party services to function effectively. Each of these has their own privacy policies that govern how they handle data:

We carefully select third-party providers and only use those with strong data privacy practices. However, we are not responsible for the privacy practices of external services.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via in-app notification or SMS for significant changes.
• Post a notice on our website homepage for a reasonable period after the update.

We encourage you to review this policy periodically. Your continued use of ABC Water after any policy update constitutes your acceptance of the revised terms.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us through any of the following channels: